Shipping & Returns

Shipping Policy
Shipping Policy

Your order typically will be processed within 2-3 business days, once processed shipping usually takes 2-5 business days if not a specialty item. Specialty items are made fresh and could take up to 12 business days to receive after order is placed. If your order requires order verification, it could take longer depending on action needed to complete customer order. Please refer to terms and conditions for more information on shipping and order policies.

ORDER VERIFICATION

The safety and security of our customers personal information is the utmost priority of Boss'N Up Beauty. We seek to create an optimal shopping environment against identity theft and fraud by preventing unauthorized purchases for our customers. Boss'N Up Beauty has created a highly sophisticated algorithm that prompts verification in the following cases but not limited to:

-The billing address on the customer’s order does not match the debit/credit card used in the transaction.

-The shipping address provided in the order is different than the billing address.

-Unusual shopping patterns.

Orders subject to verification may require supporting documentation before the order can be shipped and will cause a delay in the receiving process. To ensure a successful transaction, please ship your order to the billing address listed for your debit/credit card. For any order verification questions, please email shop@bossnupbeauty.com please allow 24-48 hours response time.

 

FRAUD

We will actively fight fraudulent credit card transactions. There are times when we may have to contact you and verify your identity to verify this transaction is legitimate. If so, this may cause some delays on your shipping time. Its best to make sure your shipping address matches your billing address to ensure quick delivery.

Return & Exchange Policy

We at Boss'N Up Beauty strive to give you great quality products for an affordable price. We want you to fall in love with our hair and customer service. Returns are only accepted in exchange for store credit, once item is received by Boss'N Up Beauty. All exchange credit will be of final purchase price from your original invoice within 7 days of purchase. Shipping fees are nonrefundable, so you would need to pay for return shipping or return the package to sender. 

All sales are final. For exchanges the product must be returned in its original new, unused, unwashed, unaltered, tags must be still be attached, packaged, and in new condition for exchange credit to be validated. You will receive an invoice via email and also a copy of the invoice located in the purchase package. We will need the invoice inside the packaging before we issue an exchange credit.

Exchanges will only be processed 1 time per order. Please contact us at shop@bossnupbeauty.com and we will forward you exchange instructions. Discounted items are not eligible for exchanges or returns. All sales are final.

We recommend that you send your package via US Postal Insured Priority Mail as we are not responsible for lost packages. We recommend using a tracking method when shipping back your product you are returning.

Exchange credit will be processed between 2-5 business days. If you already know what item you would like to exchange for we recommend that you advise us prior to sending back your item to help make sure your customer experience a faster easier process. That way we will process your exchange and new order all at once.

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Shipping and Returns

Terms and Conditions

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