CAN I ONLY CHECKOUT USING PAYPAL?


Yes, but you do not have to have a PayPal account, to use the option at checkout. Select 'Checkout with PayPal' Towards the bottom of the next login page it says 'Pay with Debit or Credit Card' Input your billing and shipping information. Press 'Continue' Confirm details and complete your order. From there you will have your email confirmation of your order shortly after.




HOW DO I CARE FOR MY HAIR?


DO NOT SLEEP WITH YOUR HAIR WET!! Detangle with your fingers and put in atleast 2 braids or twist, before putting a silk scarf and/or bonnet on your head.

WASHING INSTRUCTIONS

Shampoo at least once every 2 weeks using a good quality sulfate-free shampoo.

Do not massage the hair, rub your fingers through instead.

Rinse thoroughly.

Apply a moisturizing conditioner and comb hair with paddle brush, starting with the ends working your way up to the weft...

Rinse thoroughly.

Apply light oil.

Style as you please, or skip to the next step.

Let air-dry. You may dry bundles flat or on a hanger as well.

DO NOT OVER SHAMPOO!

Over shampooing the hair can strip the hair of its moisture. Always use WARM to COOL water, as hot water will overexpose the cuticle of the hair. We recommend to co-wash hair (conditioner only), and deep conditioning as much as possible. It is a key task in extending the life of your hair and keeping it healthy.

CAN I COLOR MY HAIR?

YES, but we recommend getting it done by a professional or at least consulting with one. Anytime you are chemically altering hair there is the possibility for damage. Our virgin hair extensions can handle a coloring process very well, but please be cautious and treat as if it were your own natural hair. Once the hair is chemically-altered incorrectly, the cuticle can become damaged and overexposed, causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your hair. Chemical damage has no reverse button, and we will not be held liable for any damages.

CAN I USE HEAT TOOLS ON MY HAIR?

YES, our hair can be styled like your own natural hair. You are able to use a thermal (hot) tool to straighten, curl, crimp, etc. Keep in mind the hair does not have all the nutrients that your natural growing hair does any heat damage can cause breakage and dryness. Therefore, it is VERY IMPORTANT that you use a heat-protecting product, always co-wash your hair, and protect it during sleep hours.




TERMS AND CONDITIONS?


SHIPPING POLICY

When ordering please ensure correct address. Boss'N Up Beauty will apply a $12.00 fee for undeliverable orders and corrections to shipping addressed caused by customer error.

RETURN POLICY

We at Boss'N Up Beauty strive to give you great quality products for an affordable price. We want you to fall in love with our hair and customer service. Returns are only accepted in exchange for store credit, once item is received by Boss'N Up Beauty. All exchange credit will be of final purchase price from your original invoice within 7 days of purchase. Shipping fees are nonrefundable, so you would need to pay for return shipping or return the package to sender.

All sales are final. For exchanges the product must be returned in its original new, unused, unwashed, unaltered, tags must be still be attached, packaged, and in new condition for exchange credit to be validated. You will receive an invoice via email and also a copy of the invoice located in the purchase package. We will need the invoice inside the packaging before we issue an exchange credit.

Exchanges will only be processed 1 time per order. Please contact us at shop@bossnupbeauty.com and we will forward you exchange instructions. Discounted items are not eligible for exchanges or returns. All sales are final.

We recommend that you send your package via US Postal Insured Priority Mail as we are not responsible for lost packages. We recommend using a tracking method when shipping back your product you are returning.

Exchange credit will be processed between 2-5 business days. If you already know what item you would like to exchange for we recommend that you advise us prior to sending back your item to help make sure your customer experience a faster easier process. That way we will process your exchange and new order all at once.

ORDER VERIFICATION

The safety and security of our customers personal information is the utmost priority of Boss'N Up Beauty. We seek to create an optimal shopping environment against identity theft and fraud by preventing unauthorized purchases for our customers. Boss'N Up Beauty has created a highly sophisticated algorithm that prompts verification in the following cases but not limited to:

-The billing address on the customer’s order does not match the debit/credit card used in the transaction.

-The shipping address provided in the order is different than the billing address.

-Unusual shopping patterns.

Orders subject to verification may require supporting documentation before the order can be shipped and will cause a delay in the receiving process. To ensure a successful transaction, please ship your order to the billing address listed for your debit/credit card. For any order verification questions, please email shop@bossnupbeauty.com please allow 24-48 hours response time.

FRAUD

We will actively fight fraudulent credit card transactions. There are times when we may have to contact you and verify your identity to verify this transaction is legitimate. If so, this may cause some delays on your shipping time. Its best to make sure your shipping address matches your billing address to ensure quick delivery.

CANCELLATION POLICY

Boss'N Up Beauty will process orders between 2-3 business days. If you decide to cancel your order and it was already shipped out, we will gladly process your refund request for your order with proof of cancellation attempt within 48 hours of ordering. We will have to have the product back in our possession before any refund process is complete. Purchases must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and seal-able condition for refund. We will need you to send your original invoice in your order back. We will not refund without original invoice, or printed invoice from order confirmation. You will receive an invoice via email and also an invoice located in the purchase package. Original invoice and original packaging must both be in our possession before we issue a refund for canceled orders.

CANCELLATION BY BOSS'N UP BEAUTY

Boss'N Up Beauty reserve the right to cancel your order and / or refuse to accept subsequent orders in certain situations.

If information given by customer is deemed fraudulent

If you have any questions on your order cancelled by Boss'N Up Beauty, please forward your questions to: shop@bossnupbeauty.com and please include your order number.

PRIVACY POLICY

Your privacy is very important to us. Boss'N Up Beauty values or customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Boss'N Up Beauty users.

Boss'N Up Beauty is completely committed to protecting the privacy of our customers. We will not sell your name, address, email address, credit card information and personal information to any third party without your permission. If you were linked to our site by another site, we cannot be responsible or held liable for their actions.

We may disclose your personal information only if required by law to do so or you have violated our terms of service.

The security of your personal information is important to us. Credit card payments are encrypted through SSL. This is a standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

INTERNATIONAL ORDERS

All customers are responsible for their own shipping, duty fees and custom charges. Boss'N Up Beauty will not pay those fees. The amount on the fees depends on the country rules and regulations in which this is outside of Boss'N Up Beauty's prices.

Shipping and delivery can take up to 10 business days to receive.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. We recommend that you review our site frequently for any changes.

CHANGES TO YOUR CONTACT INFORMATION

If you would like to update your profile please email us with the changes to shop@bossnupbeauty.com

COLLECTION OF INFORMATION

In order to use the Boss'N Up Beauty website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regards to sales, support and accounts, including email. Any information collected by Boss'N Up Beauty is collected via your input or correspondence from you to us. This may be via telephone or email. We collect full name, email address, shipping address, phone number, billing address and credit/debit card information.

IDENTITY CONSENT

By using Boss'N Up Beauty, you represent that the information that is given to us is true.

PLEASE CONTACT US WITH ANY QUESTIONS SHOP@BOSSNUPBEAUT.COM

Terms and Conditions are subject to change at any time.




SHIPPING?


Your order typically will be processed within 2-3 business days, once processed shipping usually takes 2-5 business days if not a specialty item. Specialty items are made fresh and could take up to 12 business days to receive after order is placed.

If your order requires order verification, it could take longer depending on action needed to complete customer order. Please refer to terms and conditions for more information on shipping and order policies.





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